Overseas Family School

(iii) Now restart your computer. You should be able to launch Firefox. All your bookmarks will also be deleted. Please contact training@ofs.edu.sg to retrieve your bookmarks from server backup, if you are netbooted.

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2. What can I do to stop applications that startup automatically?

Go to System preferences from

Select “Accounts” under the System tab.

Goto “Login Items” on the tab at the top

Disable the check boxes for the items, which are running automatically.

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3. How do I run a DVD on Netbooted computers?

(i) Choose System preferences from

Click on under Hardware Section.

Change “Open DVD Player” into “Open other application” and click on it.

Now Choose VLC.app or VLC under the applications and click button.

You can now play your DVD.

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4. How can I launch Thunderbird if it keeps saying, “Thunderbird is already running, and cannot be launched"?

Note: You can use e-mail in the OFS application. You need not launch Thunderbird.

To launch Thunderbird, you have to follow all the three steps stated below:

I. Recreate account
II. Setup Account and
III. Set Address book

I. Recreating account in Thunderbird

(i) Goto Finder -> your login-name -> Library -> Thunderbird

(ii) Delete all the files and folders inside the Thunderbird

(iii) Restart your computer. Now you should be able to launch Thunderbird.

II. Setting up the account in Thunderbird after deleting all the files and folders inside the thunderbird

1. Launch Thunderbird after deleting the files. You can see the following screen and click continue

2. Enter “Your Name” and “Email Address”. Click Continue

3. Enable the option button. Type the incoming server as imap.ofs.edu.sg and outgoing server as smtp.ofs.edu.sg. Click continue now.

4. Check the incoming & outgoing usernames and click continue.

5. Check the account name and click continue

6. Click done to save the settings after verifying the information.

7. Restart your system now.

III. Setting Address Book(OFS) in Thunderbird

(i) Go to Thunderbird -> Preferences

(ii) Select ‘Composition’ -> Go to ‘Addressing’ tab at the top

(iii) Enable all the checkboxes

(iv) Click ‘Edit Directories’

(v) Following screen appears, Click ‘Add’

(vi) Select the ‘General’ tab and enter the ‘Name’, ‘Hostname’, ‘Base DN’ and ‘Port number’ as shown

Click ‘OK’

You can see the following screen

Click ‘OK’.

Now your OFS internal address book has been set. Please contact training@ofs.edu.sg to retrieve your personal/external address book.

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5. I need storage quota – either for email or file server

Approach Teddy.

6. What do I do if there is a virus in my computer / documents?

If your desktop is a standalone (not netbooted)
Approach Teddy or his team to run the anti-virus software on your desktop if your word documents reside on your standalone desktop.

If your desktop is netbooted.
Put all your word documents in your network folders. Remember to logout at the end of the day as the system scans and removes virus from all your word documents residing in your network folders every night.

Remove “Microsoft User Data” folder
First thing to do is to quit word entirely and make sure no word or word document is in the system.

Go to the folder called ‘Microsoft User Data” and delete that entire folder.

7. How can I tell if I am in netboot or local boot?

If you are netbooted, then:

You can see the spinning globe, when you turn on your desktop.
You can see the icon on the top right corner of your desktop.

You can see the network and Tiger Boot v18 in the finder.

If you are local booted, then:

You cannot see the spinning globe, when you turn on your desktop.

You can see the only the on your desktop.

You cannot see the network and Tiger Boot v18 in the finder.

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8. What is the advantage of being in netboot?

(a) Access to common applications and automatic version upgrades

Applications that are common to everyone as well as applications that can be made common to everyone are available to you. This means if there is a version upgrade in the applications, you get the upgrade automatically when you launch the application from the network. If you are not in netboot and if you want to be able to use that particular application, you would have to install that application independently in your desktop (provided you have the necessary software license) and you will have to track all version upgrades on your own.

(b) Virus scans of your word documents on the server side

If you save your word documents on the network, there will be regular virus scanning of your network folders followed by virus removal, if any.

(c) Automatic backups

If you save your documents on the network, there will be automatic backups of all your documents.

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9. How To Filter Messages From Webmail

Login to MyOFS and open Webmail
Click on Folders icon, you will get the following screen
Type in a new folder name e.g. Requisition in the text field, ‘as a Subfolder of’ INBOX and click Create icon.
Click Options icon
Now click 'Message Filters’ link, the following screen appears
Click on 'New' link
From the dropdown list select 'Subject' for Match field
Type ‘Requisition’ in Contains field and from the dropdown list select 'INBOX.Requisition' for Move to field
Click Submit button

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10. How to set Address Book in Mail?

(i) Go to Mail -> ‘Preferences’

(ii) Select ‘Composing’ -> Click on ‘Configure LDAP’

(iii) Following screen appears. Click on the at the bottom

(iv) Enter the Server Info ‘Name’, ‘Server’, and ‘Search Base’, as shown

(v) Click ‘Save’. You will get the following screen

(vi) Click ‘Done’

Now your OFS internal address book has been set. Please contact training@ofs.edu.sg to retrieve your personal/external address book.

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11. How to access your files on Windows XP or Vista or any other Operating System from home?

(i) Type in the URL https://my.ofs.edu.sg/user/your login name/ and the following screen will appear.

(ii) Enter your user name and password. Click ok.

(iii) Now you can access your personal, public and web documents folders.

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12. What can I do if I get this message in Safari “Do you want to allow the new version to access the same KeyChain items as the previous version?”

1. Go to Finder -> Application -> Utilities -> KeyChain Access

2. KeyChain Access -> Preferences

3. Choose ‘General’ tab. click on ‘Reset My Keychain’

4(i) Enter your system password

You should be able to create your new keychain now. Click ‘OK’.

4(ii) On the other hand, if you get the following screen, click ‘Ok’

Choose ‘Repair’, enter your password and click on ‘Start’

Repair Completed.

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13. How to handle virus infected neooffice document?

Copy the infected file and paste to a new file. Remember to trash the infected file after you copy.

14. What are the steps to launch Mail application?

(i) Go to Finder -> Application -> Click on Mail application

(ii) You can see the following screen, click ‘Continue’

(iii) Choose ‘Account Type’ -> IMAP, enter your email address and click ‘Continue’

(iv) Type the ‘Incoming Mail Server’ as imap.ofs.edu.sg and enter your ‘Password’. Click ‘Continue’ now

(v) Check the ‘Outgoing Mail Server’ and click continue

(vi) After verifying the information click continue to save the settings

(vii) Click ‘Done’

You should be able to launch Mail application now

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15. What can I do if my fileserver space goes up?

When you download videos, music or photos, it automatically saves in their respective folders:

Housekeep Music folder, go to ‘Login Name’ -> ‘Music’ -> iTunes

Go to ‘Login Name’ -> ‘Pictures’ -> ‘iPhoto Library’ and housekeep

Housekeep Movies folder, go to ‘Login Name’ -> ‘Movies’

Check ‘Mail Downloads’ folder, go to ‘User Name’ -> ‘Library’ -> ‘Mail Downloads’ and delete its contents.

Note: Please check the settings of your Mail application. Go to Mail -> Preferences-> Accounts -> Advanced-> ‘Keep copies of messages for offline viewing’ dropdown and choose "Don't keep copies of any messages" option.